Privacy Policy and Legal Notice

Privacy Policy and Legal Notice

This page outlines our Privacy Policy and Legal Notice for [Your Website Domain, e.g., ikicreative.com]. As a Ras Al Khaimah-based marketing agency, we are committed to protecting your privacy and complying with applicable laws, including the United Arab Emirates (UAE) Federal Decree-Law No. 45/2021 on the Protection of Personal Data (PDPL), as well as relevant regulations from the UAE Telecommunications and Digital Government Regulatory Authority (TDRA) and the Ras Al Khaimah Economic Zone Authority (RAKEZ). We process personal data in a lawful, fair, and transparent manner, ensuring data minimization, accuracy, storage limitation, integrity, confidentiality, and accountability.

If you have any questions or concerns, please contact us using the details provided below.

Privacy Policy

1. Data Controller

The data controller responsible for your personal data is IKI Creative FZ-LLC. We determine the purposes and means of processing personal data collected through our website and services.

2. Collected Personal Data

We collect the following categories of personal data when you interact with our website, submit inquiries, sign up for newsletters, or engage with our marketing services:

  • Identification and Contact Information: Name, email address, phone number, company name, and job title.
  • Technical Data: IP address, browser type, device information, operating system, and browsing behavior (e.g., pages visited, time spent on site) collected via cookies and analytics tools.
  • Marketing and Communication Data: Preferences for receiving marketing materials, subscription details, and interaction history (e.g., email opens or clicks).
  • Financial Data: If applicable for billing, payment details such as credit card information (processed securely via third-party payment gateways) or bank details.
  • Other Data: Any additional information you voluntarily provide, such as feedback, survey responses, or details shared during consultations.

We do not collect sensitive personal data (e.g., racial or ethnic origin, religious beliefs, health data) unless explicitly required for a specific service and with your consent.

3. Purpose of Collecting Data

We collect and process personal data for the following legitimate purposes:

  • To provide and improve our marketing services, including strategy consultations, campaign management, and performance reporting.
  • To respond to inquiries, process subscriptions, and communicate with you about our offerings (e.g., newsletters, updates, or personalized proposals).
  • To analyze website usage and optimize user experience through tools like Google Analytics.
  • To comply with legal obligations, such as record-keeping for tax purposes or responding to regulatory requests.
  • For marketing and promotional activities, including sending targeted emails or ads, with your consent where required.
  • To prevent fraud, ensure security, and protect our rights (e.g., detecting unauthorized access).

Processing is based on one or more legal grounds under UAE PDPL, such as your consent, contractual necessity, legitimate interests (e.g., improving services), or legal compliance.

4. Data Processing and Storage

  • How We Process Data: Data is processed using secure systems, including encryption for transmission (e.g., HTTPS) and access controls. We may use third-party processors (e.g., cloud services like AWS or Google Cloud, located in the UAE or with adequate data protection agreements) for hosting, analytics, or email services. All processors are bound by contracts ensuring PDPL compliance.
  • Data Retention: We retain personal data only as long as necessary for the purposes outlined (e.g., 2 years for marketing data after inactivity, or longer if required by law, such as 5 years for financial records under UAE tax laws).
  • International Transfers: If data is transferred outside the UAE (e.g., to EU-based tools), we ensure equivalent protection through standard contractual clauses or adequacy decisions.
  • Your Rights: Under UAE PDPL, you have rights to access, rectify, erase, restrict processing, object, or withdraw consent for your data. To exercise these, contact us (details below). We respond within 30 days. You may also complain to the UAE Data Protection Authority if needed.

5. Cookies and Tracking

Our website uses cookies for functionality, analytics, and marketing. Essential cookies are always active; others require consent. You can manage preferences via our cookie banner. For details, see our Cookie Policy (linked if separate).

6. Security Measures

We implement technical and organizational measures to protect data, including firewalls, encryption, regular audits, and employee training. In case of a data breach, we notify affected individuals and authorities as per PDPL requirements.

7. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect data from minors without parental consent.

8. Changes to This Policy

We may update this policy to reflect changes in our practices or laws. Updates will be posted here with the revised date. Continued use of the site constitutes acceptance.

Legal Notice

1. Company Information

  • Name of Company: IKI Creative FZ-LLC
  • Registered Office: FDRK2525 Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
  • Contact Details: Email: hello@ikicreative.com | Telephone: +971585974618
  • Business ID No.: Trade License issued by Ras Al Khaimah Economic Zone Authority (RAKEZ) [47025966]
  • VAT No.: Tax Registration Number (TRN) on request
  • Regulatory Authority: Ras Al Khaimah Economic Zone Authority (RAKEZ) for business licensing and operations; UAE Telecommunications and Digital Government Regulatory Authority (TDRA) for digital services compliance.

2. Website Ownership and Use

This website is owned and operated by IKI Creative FZ-LLC. All content, including text, images, logos, and designs, is protected by UAE Federal Law No. 38/2021 on Copyrights and Neighboring Rights, as well as international intellectual property laws. Unauthorized use, reproduction, or distribution is prohibited and may result in legal action.

3. Terms of Use

By accessing this site, you agree to use it lawfully and not for any harmful purpose. We reserve the right to terminate access for violations. Links to third-party sites are provided for convenience; we are not responsible for their content.

4. Liability Disclaimer

Information on this site is provided "as is" without warranties. We disclaim liability for any damages arising from use, including indirect or consequential losses, to the extent permitted by UAE law (e.g., Federal Law No. 5/1985 on Civil Transactions).

5. Governing Law

This notice and any disputes are governed by UAE laws, with exclusive jurisdiction in Ras Al Khaimah courts.

For inquiries, contact us at the details above.

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